Anthem Activates Plan to Help Residents in States Impacted by Hurricane Florence
Friday, September 14th, 2018
Anthem Inc., one of the nation’s leading health benefits companies, is taking steps to help people in Georgia, North Carolina, South Carolina and Virginia who may be impacted by Hurricane Florence.
Teams across the company are preparing to help impacted Anthem consumers and residents in hurricane areas by providing easier access to prescription medications and resources to access medical treatment or mental health support via Anthem’s LiveHealth Online telehealth service and Anthem’s Employee Assistance Program.
Anthem affiliated health plan consumers who live or work in the impacted states and whose prescription drug plan medication has been lost or damaged due to Hurricane Florence can get refills at any pharmacy.
Consumers who need medical or psychological service can access LiveHealth Online, Anthem’s 24/7 telehealth service, via the LiveHealth Online app and website at www.livehealthonline.com/florence. LiveHealth Online offers video visits with U.S.-based board certified doctors and psychologists on a mobile device or computer from anywhere for non-emergency health conditions. Anyone in Georgia, North Carolina, South Carolina or Virginia who downloads the mobile app and registers will be able to access a free online visit by clicking on the “Help for Florence” button. The free visit offer will be available through December 12, 2018.
Additionally, Anthem’s EAP provides resources to support residents in dealing with the emotionally stressful situation as well as with financial and legal concerns. Anthem’s EAP tools will be offered at no cost and to access will be available 24/7 through the EAP crisis line at 877-208-8240 or by visiting www.anthemeap.com and using the login code “Hurricane Florence”.
By implementing these proactive measures Anthem is working to ensure that consumers in our affiliated health plans and other individuals living in Georgia, North Carolina, South Carolina and Virginia receive the health care services they need. Anthem members affected by Hurricane Florence are encouraged to contact Customer Service with questions by using the number on the back of their member ID card.
The Anthem Foundation has also partnered with the American Red Cross as a $1 million-level member of our Annual Disaster Giving Program, as well as providing grants to organizations such as AmeriCares, Direct Relief and Portlight Strategies, Inc. to support impacted residents. Local Red Cross personnel and shelters will be providing meals, relief supplies, support, and other assistance to thousands in Georgia, North Carolina, South Carolina and Virginia as well as first responders across the states. The Anthem Foundation has also pledged to match two dollars for every dollar Anthem associates donate to the American Red Cross, grantee organizations, or Anthem’s employee assistance fund.