Georgia War Veterans Nursing Home has been ranked in the nation's top 15 percent among senior health care providers for patient satisfaction, earning the 2015 Customer Experience Award from Pinnacle Quality Insight, a nationally recognized customer satisfaction firm.

Pinnacle conducts more than 100,000 surveys each year while working with more than 1,500 clients in 47 states to determine how their patients and families evaluate them. Customers gave Georgia War praise in nearly a dozen distinct categories, including cleanliness, safety and security, nursing care, food quality, individual needs, admission process, and overall satisfaction.

Throughout its 45-year history of serving the veteran community, Georgia War Veterans Nursing Home has placed a strong emphasis on ensuring that the individual needs of every veteran patient are met. By partnering with Pinnacle to conduct monthly surveys and interviews with patients and families, the organization has been able to measure how effectively it carries out this mission.