This energizing 60-minute session will help you break paradigms to consistently deliver an exceptional customer experience, uncover simple tips and best practices that your team could start integrating today, and share information about training, supporting tools and processes to help you create and sustain a culture of service excellence.  

Date: Wednesday, March 25th

Time: 9:00 a.m. to 10:00 a.m.

Location: At Your Desk

Cost: Free for Chamber Members; $25 for non-members

Registration: Registration is required at AugustaMetroChamber.com 

The webinar will include a PowerPoint presentation that attendees can save as a resource. Presenter Theo Gilbert-Jamison, will cover:

• Mapping the Customer Experience Lifecycle
• Triggers of Customers Satisfaction vs. Dissatisfaction
• The Three Dangers that Impede Excellence
• What an Exceptional Experience Looks, Sounds, Feels Like
• 11 Simple Ways to Create Customer Loyalty & Delight
• The Six Principles of Service Excellence
• Applying What You Have Learned