D.J. Thatcher with Dale Carnegie is the featured presenter for the Augusta Metro Chamber’s Third Thursday Business Builder on July 19. Mr. Thatcher will discuss the disparity between company and customer perception and how to close the gap in customer service. Attendees will learn more about how the gap develops and why it is not uncommon that there may be a difference between how a company thinks it is doing and how customers say it is doing. D.J. will share the most effective techniques and cutting-edge resources to re-align company and customer perception and provide the highest-level customer service.

D.J. Thatcher is a Master Trainer with Dale Carnegie, with specialties in Effective Communications, Presentations, Human Relations, and Leadership. D.J. works with individuals and organizations to help them reach their full potential and change the impact they have on the world! D.J. works both face-to-face and virtually for Dale Carnegie South Carolina and is also a Master Live Online Facilitator for Dale Carnegie & Associates in New York, creating unique and interactive learning and coaching events nationally and internationally.

The July Third Thursday Business Builder will be held at the Augusta Metro Chamber office and begins at 11:30 am with lunch provided. Attendance is complimentary for Chamber members and $15 for prospective-members. Advanced registration is required at AugustaMetroChamber.com. Deadline to register is Monday, July 16. Due to limited space, please limit to one representative from each company. For more information, please contact Sabrina Balthrop, Director of Events, at [email protected] or by calling 706.821.1300.