On Thursday, August 15, join the Augusta Metro Chamber and Augusta Office Solutions, with featured presenter Garnett Johnson, to learn more about building and maintaining a state-of-the-art, tailored customer experience.  Garnett will cover ‘Customer Service: Balancing high-tech and high-touch’ at the Chamber’s Third Thursday Business Builder.

With the expectation today to provide advanced technological options to customize and streamline service, there is a complementary need to maintain a high-touch and personal edge to customer service.  To balance high-tech with high-touch!  During the afternoon’s presentation, Garnett will provide key takeaways including:

Evaluating your business’s current strategy

Identifying opportunities to elevate both technology and personal customer interaction

Developing an optimized blend to build a loyal customer base who can think of going nowhere else

Garnett Johnson, President and Owner, founded Augusta Office Solutions in 2010.  His career in the office products and furniture industry spans 20 years where he began as a regional business to business development manager for a global big box stationer.  Accountable for new account and revenue growth, Garnett is an award-winning sales leader.  He has been recognized many times for top sales achievement, margin growth and account retention, including by the Augusta Metro Chamber of Commerce as Augusta’s Entrepreneur in 2018.  Garnett is a proud graduate of the Richmond County School System and Augusta University where he earned a Bachelor of Business Administration degree with a concentration in Business Management.

The August Third Thursday Business Builder will be held at Sizemore Inc. State of the Art Training Room (2003 Gordon Highway, Augusta, Ga 30909).  Attendance is complimentary for Chamber members, $15 for prospective-members with lunch provided.  Advanced registration is required at AugustaMetroChamber.com.  Registration deadline is Monday, August 12.  Due to limited space, please limit to one (1) representative from each company.  For more information, contact Sabrina Balthrop, Director of Events, at [email protected] or 706.821.1300.